After sending off your PIP2 form, most applicants are invited to a face-to-face, phone, or video assessment with a health professional. This is your opportunity to talk about how your condition affects you in real life.
📞 Assessment Formats
PIP assessments are usually carried out in one of three ways:
- Face-to-face: Usually at an assessment centre or occasionally at home
- Telephone: A common option introduced during COVID-19
- Video call: Used when appropriate, especially for remote or vulnerable claimants
You will usually receive a letter confirming the date, time, and method of your assessment.
👩⚕️ Who Carries Out the Assessment?
The assessment is done by a health professional from a private company working for the DWP (such as Capita or Independent Assessment Services).
They will not provide a diagnosis. Their job is to assess how your condition affects your daily living and mobility.
📋 What Will They Ask?
You’ll be asked about your ability to carry out everyday tasks — the same areas covered in your PIP2 form. They may ask:
- What a typical day looks like for you
- How you manage with washing, dressing, cooking, and mobility
- Whether you need help, aids, or supervision
- What happens on your worst days
They may also ask follow-up questions based on your form or evidence.
👥 Can You Bring Someone With You?
Yes. You are allowed to bring a friend, family member, or support worker with you to the assessment — even if it's over the phone or video. This person can take notes or speak on your behalf.
📝 After the Assessment
The assessor will write a report and send it to the DWP, who will then make a decision about your claim. You should receive a decision letter within a few weeks.
🧾 What If You Don’t Agree With the Decision?
If your application is refused or you’re awarded a lower rate than expected, you can ask for a Mandatory Reconsideration and later appeal if needed.
🔗 Related Articles
ℹ️ Note: PIPGuide.co.uk is an independent information website. We are not affiliated with the DWP or any assessment providers.
