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Category: DWP Contact Info

If you need to speak to the Department for Work and Pensions (DWP) about your Personal Independence Payment (PIP) claim, you can do so by phone, post, or online. Here’s how to get in touch depending on your query.

📞 PIP Enquiry Line (General)

• Phone: 0800 121 4433
• Textphone: 0800 121 4493
• Relay UK (if you can't hear or speak): 18001 then 0800 121 4433
• Open: Monday to Friday, 9am to 5pm (closed on public holidays)

📬 PIP Postal Address (For Forms & Evidence)

The DWP uses different addresses depending on your location. The correct address will be printed on your PIP2 form or letters from them. If in doubt, call the enquiry line first.

💻 Online Access

• PIP Information Page on GOV.UK
• Report a Change of Circumstances
• Request a Mandatory Reconsideration

🧾 What You’ll Need When You Call

Have this information ready to speed up your call:

• Your National Insurance number
• Your full name and date of birth
• Any letters or reference numbers from the DWP

📢 Tips for Calling the DWP

• Call early in the day to avoid long waits
• Be prepared to wait — lines can be busy
• Write down the name of the person you speak to, and the time/date

🔗 Related Help

• How to Apply for PIP
• How to Appeal a PIP Decision
• What Supporting Evidence to Send

ℹ️ Disclaimer: PIPGuide.co.uk is an independent help site. We are not part of the DWP or any government body.