If you’ve been refused PIP or disagree with your award, the first step is to ask for a Mandatory Reconsideration. This is when the DWP reviews your claim again before you can go to a tribunal.
🗓️ How Long Do You Have to Ask?
You must ask for a Mandatory Reconsideration within 1 month from the date on your PIP decision letter. If you're late, you may still be able to ask — but you’ll need a good reason.
📞 How to Request It
You can ask for a reconsideration by:
- 📞 Phone: 0800 121 4433
- 📬 Post: Return the slip on your decision letter or write a short letter
- 💻 Online: Request Reconsideration Online
📝 What to Include in Your Request
Be clear about why you think the decision is wrong. Point out:
- Activities where you should’ve scored more points
- Important details that may have been missed
- Any new evidence you want to add
📬 What Happens Next?
A different DWP staff member will look at your case and any new evidence. You'll get a Mandatory Reconsideration Notice by post. If the decision still doesn’t change, you can then appeal to a tribunal.
📄 Keep a Copy
Always keep a copy of your reconsideration request and proof of posting or submission. You may need this if you go on to appeal.
🔗 Related Articles
ℹ️ Reminder: Mandatory Reconsideration is a legal requirement before appealing a PIP decision. Full details at GOV.UK.
